Important Notice: If you feel that gambling is negatively affecting your finances, relationships, or mental health, please contact the betjly support team immediately at [email protected]. Help is available 24 hours a day, 7 days a week. You can request a temporary time-out or permanent self-exclusion at any time — no questions asked.
1. Age Restriction and Underage Gambling
betjly operates a strict minimum age policy. All players must be at least 18 years of age to register an account, make a deposit, or place any bet on the betjly platform. This rule is non-negotiable and applies equally to all players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or any other city or district.
During the account registration and identity verification (KYC) process, betjly requires every player to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to confirm that the account holder meets the 18+ age requirement. Accounts where age cannot be verified will be suspended until valid documentation is provided.
If betjly discovers that an account is held by a person under 18 years of age, the account will be immediately and permanently closed. Any deposits made will be returned to the originating mobile wallet (bKash, Nagad, or Rocket) where technically possible, and all winnings will be voided. betjly may report underage gambling activity to the relevant authorities.
betjly strongly encourages parents and guardians in Bangladesh to make use of parental control software and mobile device management tools to prevent minors from accessing online betting platforms. If you believe a person under 18 in your care has accessed or registered on betjly, please contact our support team immediately at [email protected] so we can take prompt action.
2. Recognising Problem Gambling
Problem gambling is a condition in which a person's gambling behaviour causes harm to themselves or those around them. It can develop gradually and is often difficult to recognise in its early stages. betjly wants every player to be informed about the warning signs so that action can be taken before gambling becomes a serious problem.
The following questions can help you assess whether your current gambling habits may be crossing into problematic territory. If you honestly answer "yes" to two or more of these questions, betjly strongly encourages you to use one or more of the player-protection tools described in this page, or to reach out to our support team for confidential guidance.
Personal Self-Assessment — Answer Honestly
Answering these questions honestly is the first step toward taking back control. Problem gambling is a recognised condition — it is not a personal failing — and effective help is available. betjly treats all responsible gaming requests with complete confidentiality and without judgment.
3. Deposit and Spending Limits
One of the most practical tools betjly provides to help players manage their gambling activity is the ability to set personal deposit limits. A deposit limit places a ceiling on the total amount you can add to your betjly account within a defined time period, helping you stay within a budget that you have decided upon in advance — before the temptation to chase losses or increase stakes takes hold.
How Deposit Limits Work on betjly
Players can request deposit limit settings through the betjly support team by contacting [email protected]. Once a deposit limit is set, betjly will enforce it at the payment processing stage — any deposit attempt that would cause your total deposits within the chosen period to exceed the limit will be declined automatically.
- Daily limit: Sets the maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, bank transfer) in a single calendar day (Bangladesh Standard Time, UTC+6);
- Weekly limit: Sets the maximum total deposits allowed across a rolling seven-day window;
- Monthly limit: Sets the maximum total deposits allowed within a calendar month.
Limit Reduction vs. Increase: A request to reduce a deposit limit takes effect immediately. A request to increase a deposit limit will not take effect until a mandatory 7-day cooling-off period has elapsed — this delay is intentional and exists to prevent impulsive decisions made during a losing session from undermining a limit that was set thoughtfully.
betjly also encourages players to keep a personal spending diary — tracking how much time and money they spend on the platform each week. Setting a realistic weekly gambling budget relative to your disposable income (after essential expenses including rent, utilities, food, and family commitments) is a hallmark of healthy, sustainable gambling behaviour.
4. Time-Out and Cool-Off Features
Sometimes the most effective responsible gaming tool is simply a break. betjly's time-out feature allows any player to temporarily suspend access to their account for a defined period. During a time-out, you will be unable to log in, make deposits, or place bets. Any pending bets placed before the time-out was activated will still be settled normally.
Available Time-Out Periods
betjly offers the following standard time-out durations, which can be requested at any time by contacting [email protected]:
- 24-hour time-out: A single day away from the platform — useful after a bad session or when you feel the urge to chase losses;
- 7-day time-out: A week-long break to give yourself space to reassess your gambling habits;
- 30-day time-out: A full month away from betjly — often recommended for players who have answered "yes" to two or more questions in the self-assessment above;
- 90-day time-out: A three-month suspension for players who want a longer break without committing to permanent self-exclusion;
- Custom duration: If you need a duration other than the above, contact our support team and we will accommodate your request.
A time-out period cannot be shortened once it has been activated. If you contact betjly asking to end a time-out early, our support team is trained to decline such requests and instead encourage you to use the full break period as intended. You may, however, request an extension to an active time-out at any time.
How to Activate a Time-Out: Send an email to [email protected] with the subject line "Time-Out Request" and include your registered mobile number or username. Our team will process your request and confirm account suspension within one hour during normal operating hours (Bangladesh Standard Time, UTC+6).
5. Self-Exclusion from betjly
Self-exclusion is the most comprehensive responsible gaming tool available on betjly. When you self-exclude, your account is permanently locked and you will be prevented from creating any new accounts on the betjly platform. Unlike a time-out, self-exclusion is intended to be a long-term or permanent measure for players who have determined that gambling is causing significant harm to their life or finances.
What Happens When You Self-Exclude
- Your betjly account is immediately suspended and locked — no further logins, deposits, or bets are possible;
- Your personal data is flagged to prevent re-registration using the same identity documents or mobile wallet numbers;
- Any promotional communications from betjly (if previously consented to) are stopped immediately;
- Any remaining balance in your account at the time of self-exclusion will be returned to your registered mobile wallet (bKash, Nagad, or Rocket) after the mandatory verification process;
- betjly will retain your identity data for the legally required period in accordance with our Privacy Policy and anti-money laundering obligations, but will not use it for any marketing purpose.
Minimum Self-Exclusion Period
The minimum self-exclusion period on betjly is 6 months. During this period, betjly will not accept any request to reverse or lift the exclusion, regardless of the circumstances. After the minimum period has elapsed, a player who wishes to reinstate their account must submit a written request to [email protected] and undergo a mandatory 30-day reflection period before access is restored. betjly reserves the right to decline reinstatement requests where, in the judgment of our responsible gaming team, reinstatement would not be in the player's best interest.
Self-exclusion is serious and effective — but it requires your commitment. If you attempt to circumvent a self-exclusion by registering a new account using different details, betjly's fraud detection systems are designed to identify and block such attempts. Creating a new account during an active self-exclusion period is a violation of betjly's Terms and Conditions and may result in permanent platform-wide banning.
How to Request Self-Exclusion
Contact betjly's support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the mobile number associated with your account. Your exclusion will be processed within 24 hours of the request being received, and you will receive a confirmation email once the exclusion is active.
6. Getting Help and Support
betjly's responsible gaming support team is available around the clock. Whether you want to set a deposit limit, activate a time-out, begin a self-exclusion, or simply talk through concerns about your gambling behaviour, our team is trained to respond with care, confidentiality, and without judgment. All responsible gaming inquiries are handled separately from general customer support and are treated with the highest level of discretion.
How to Contact betjly Responsible Gaming Support
Email: [email protected] (plain text — not a clickable link)
Subject line suggestions: "Responsible Gaming Query", "Self-Exclusion Request", "Deposit Limit Request", "Time-Out Request"
Response time: Within 1 hour during peak hours (9:00 AM – 12:00 AM BST); within 3 hours during off-peak hours.
Available: 24 hours a day, 7 days a week, 365 days a year including Eid, public holidays, and national events.
What to say if you are not sure: You do not need to have a specific request ready before contacting us. Simply write "I am concerned about my gambling" and a member of our responsible gaming team will reach out to discuss your options. Everything shared with the responsible gaming team is kept strictly confidential and will not affect your account status unless you request a restriction.
betjly also encourages players who are experiencing gambling-related distress to speak with a trusted family member, friend, or community leader. In Bangladesh, social support networks — particularly within families — are an important part of mental well-being, and sharing a concern about gambling behaviour with someone you trust can be a meaningful first step toward recovery.
7. betjly Player Protection Commitments
betjly's commitment to responsible gaming is not a formality — it is a core part of how we operate. The following commitments describe the standards betjly holds itself to in protecting players across Bangladesh:
- Age verification for every account: No player may deposit or bet without completing identity verification that confirms they are 18 years of age or older;
- No targeted marketing to vulnerable players: betjly does not send promotional communications to players who have an active deposit limit, time-out, or self-exclusion. Players who have contacted support about problem gambling are removed from all marketing lists immediately;
- Staff training: betjly support staff receive regular training on responsible gaming principles, problem gambling warning signs, and how to respond appropriately to players who express concern about their gambling;
- Fair and transparent games: All games available on betjly — including slots, live casino, and sports betting markets — are certified for fair play. Random number generators used in slots are independently tested. Odds on sports markets are displayed clearly before any bet is confirmed;
- No credit betting: betjly does not offer credit or allow players to bet with borrowed funds advanced by the platform. All bets must be funded from a verified deposited balance;
- Real-time account monitoring: betjly's internal systems monitor accounts for patterns consistent with problem gambling — including rapid loss chasing, sudden large deposit increases, and late-night extended sessions. Accounts flagged by these systems may receive a proactive responsible gaming communication from our team;
- Clear terms and conditions: betjly's Terms and Conditions are written in plain, accessible English and are available at all times. We do not use misleading bonus terms or hidden wagering requirements.
betjly reviews and updates its responsible gaming policies on a regular basis. The most current version of this page will always be available at betjly.net/responsible-gaming. If you have feedback on how betjly can improve its responsible gaming provision, please contact [email protected] — we genuinely want to hear from you.