betjly Privacy Policy

This Privacy Policy ("Policy") is published by betjly ("betjly", "we", "us", "our") and applies to all personal data collected from users ("you", "Player") who access betjly.net or use any service offered by betjly, including sports betting, live casino, slot games, and mobile wallet payment processing. By registering an account on betjly or continuing to use the platform after this Policy's effective date, you acknowledge that you have read and understood how betjly processes your personal data as described below.

This Policy is to be read alongside the betjly Terms and Conditions. In the event of any conflict between this Policy and the Terms, the Terms shall prevail with respect to contractual obligations, while this Policy shall govern all matters relating to personal data processing.

1. Information We Collect

betjly collects personal data from you directly when you register an account, interact with the platform, make a deposit or withdrawal, contact support, or participate in promotions. We also collect certain data automatically as you navigate the betjly website. The categories of personal data we collect are set out below.

Personal Information You Provide

When you register and verify your betjly account, we collect the following personal information:

• Identity data: Full legal name, date of birth, gender (optional), and a copy of your government-issued identity document (National Identity Card, passport, or Bangladesh driving licence);
• Contact data: Registered mobile phone number (typically associated with your bKash, Nagad, or Rocket account), email address, and residential city or district within Bangladesh;
• Financial data: Mobile wallet account identifiers (bKash/Nagad/Rocket numbers), bank account details where direct bank transfer is used, deposit and withdrawal transaction history, and account balance records;
• Account credentials: Your chosen username and a hashed (one-way encrypted) representation of your password — betjly never stores passwords in plain text;
• Communications: Records of your correspondence with betjly support via live chat, email, or any other channel, including support tickets and resolution notes.

Information Collected Automatically

When you access betjly.net, our servers and analytics systems automatically record certain technical information:

• Device and browser data: Device type (mobile or desktop), operating system, browser type and version, screen resolution, and device identifiers;
• Network data: IP address, approximate geographic location (derived from IP — not GPS), internet service provider, and connection type (mobile data, WiFi);
• Usage data: Pages visited on betjly.net, time and duration of sessions, games opened or searched, bets placed (game type, stake amount, odds, outcome), and navigation paths through the site;
• Cookie and tracking data: Session identifiers, preference cookies, and analytical tracking identifiers as described in Section 4 of this Policy.

Data Collected During KYC Verification

As part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations, betjly may collect and retain copies of identity documents including photographs, NID numbers, passport numbers, and mobile wallet statements. This data is processed solely for the purpose of verifying your identity and is stored in an access-controlled environment with strict internal authorisation requirements.

2. How We Use Your Information

betjly processes your personal data for the following purposes. For each purpose, we identify the legal basis on which betjly relies to process that data:

Purpose	Data Categories Used	Legal Basis
Account registration and management	Identity, contact, credentials	Contractual necessity
Payment processing (bKash, Nagad, Rocket, bank transfer)	Financial, identity	Contractual necessity
Identity verification (KYC/AML)	Identity, KYC documents	Legal obligation
Fraud detection and prevention	Usage, network, financial	Legitimate interest
Responsible gaming monitoring	Usage, financial, communications	Legal obligation / legitimate interest
Customer support	Identity, contact, communications	Contractual necessity
Platform analytics and improvement	Usage, device, cookie	Legitimate interest
Promotional communications (where consented)	Contact, usage	Consent

betjly does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated tools are used to flag accounts for fraud review or responsible gaming intervention, a member of the betjly compliance team will review any flagged case before action is taken.

betjly will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for that new processing activity.

3. Sharing and Disclosure of Data

betjly does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only where it is strictly necessary and in accordance with the following categories of recipients:

Payment Service Providers

To process deposits and withdrawals, betjly shares the minimum necessary financial identifiers with your chosen payment provider — for example, your bKash wallet number when processing a bKash transaction, or your bank account details when processing a bank transfer. These providers operate under their own privacy policies and data protection obligations. betjly does not share unnecessary personal details (such as your betting history) with payment providers.

Identity Verification Partners

Where betjly uses a third-party KYC or identity verification service to validate documents submitted during account verification, your identity data will be shared with that provider solely for the purpose of verification. betjly uses only reputable, security-certified KYC partners and maintains data processing agreements with each such partner requiring them to process your data only as instructed by betjly.

Game Content Providers

Game studios and live casino providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) whose titles are available on betjly may receive a session token and anonymised player identifier to facilitate gameplay. These providers do not receive your name, NID number, or financial account details. The transfer of session data to game providers is necessary for the technical operation of their games on the betjly platform.

Fraud Prevention and Security Services

betjly may share device fingerprint data, IP addresses, and transaction patterns with specialist fraud prevention services to detect and prevent fraudulent activity, multi-accounting, and money laundering. Sharing in this context is based on betjly's legitimate interest in maintaining a secure and fair platform for all players.

Legal and Regulatory Disclosure

betjly may disclose personal data to law enforcement authorities, government bodies, or courts where required to do so by law, regulation, or a valid legal order. betjly will, where legally permitted, notify you of any such disclosure request before complying. betjly will not voluntarily disclose player data to government or law enforcement entities beyond what is legally required.

4. Cookies and Tracking Technologies

betjly uses cookies and similar client-side tracking technologies on the betjly.net website. Cookies are small text files placed on your device by your browser when you visit our site. They allow betjly to recognise your session, remember your preferences, and analyse how players navigate the platform.

Types of Cookies betjly Uses

• Strictly Necessary Cookies: These cookies are essential for the betjly platform to function. They maintain your login session, store your language preference, and enable the sports betting and casino interfaces to operate correctly. These cookies cannot be disabled without preventing you from using core platform features;
• Analytical / Performance Cookies: betjly uses privacy-respecting analytics tools to understand how players interact with the website — which pages are visited most frequently, where players exit the funnel, and how long sessions typically last. This data is aggregated and does not identify individual players. betjly does not use Google Analytics or similar mass-surveillance analytics products that share data with third-party advertising networks;
• Functional Cookies: These cookies remember choices you have made on the platform (such as game display preferences or table stake defaults) to provide a more personalised experience on return visits;
• Security Cookies: Short-lived session integrity tokens used to protect your account against cross-site request forgery (CSRF) attacks and to validate that actions performed in your session originate from your authenticated browser.

betjly does not use advertising cookies, retargeting pixels, social media tracking scripts, or any cookie that tracks your behaviour across websites other than betjly.net. We do not participate in cross-site advertising networks or data broker programmes.

5. Data Security and Retention

Security Measures

betjly applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your browser or app and betjly servers;
• AES-256 encryption at rest for all stored personal data and financial records;
• One-way bcrypt hashing for all account passwords — betjly staff cannot read your password;
• Strict role-based access controls ensuring that betjly employees can only access player data relevant to their specific job function;
• Intrusion detection systems and real-time security monitoring of betjly infrastructure 24 hours a day, 7 days a week;
• Regular independent security audits and penetration testing of the betjly platform.

While betjly takes all reasonable precautions to protect your personal data, no online system can guarantee absolute security. If you become aware of any security vulnerability or suspect that your betjly account has been compromised, please contact [email protected] immediately.

Data Retention

betjly retains your personal data for as long as your account remains active and for a minimum of five (5) years following permanent account closure. This retention period reflects betjly's obligations under anti-money laundering requirements, which mandate that transaction records and identity verification documents be retained for a defined period following the end of a business relationship. Where data is no longer required for any legitimate purpose and the applicable retention period has expired, betjly will delete or permanently anonymise that data.

Analytical and usage data that cannot be linked back to an identifiable individual may be retained in aggregated form indefinitely for internal reporting and platform improvement purposes.

6. Your Privacy Rights

As a betjly player, you have the following rights with respect to your personal data. betjly will respond to all privacy rights requests within 30 calendar days of receipt. To exercise any of these rights, contact betjly's data team at [email protected] with the subject line "Privacy Rights Request" and include your registered email address or mobile number for identity verification purposes.

• Right of Access: You may request a copy of all personal data betjly holds about you. betjly will provide this in a structured, commonly used format;
• Right to Rectification: If any personal data held by betjly is inaccurate or incomplete, you have the right to request that we correct it. You may update basic contact details directly through your account settings;
• Right to Erasure: You may request that betjly delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the basis for processing), or where you object to processing and betjly has no overriding legitimate interest. Note that betjly cannot delete data that it is legally required to retain under AML or regulatory obligations during the applicable retention period;
• Right to Restriction: You may request that betjly restrict processing of your personal data in certain circumstances — for example, while betjly investigates a dispute about data accuracy;
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that betjly provide your personal data in a machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service provider;
• Right to Object: You may object to betjly's processing of your personal data where that processing is based on legitimate interest. betjly will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where betjly processes your data based on your consent (for example, for promotional email communications), you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

7. Children and Underage Users

betjly's platform is strictly intended for adults aged 18 years and above. betjly does not knowingly collect personal data from any person under the age of 18. If betjly becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all data associated with the account will be deleted, and any deposits made will be returned to the originating payment account where technically possible.

If you are a parent or guardian and believe that a person under 18 in your care has registered an account on betjly, please contact [email protected] immediately with details so that betjly can take prompt action. betjly cooperates fully with parental inquiries relating to underage account activity and will prioritise such requests. For guidance on preventing underage access to gambling platforms, please visit the Responsible Gaming page.

8. Changes to This Privacy Policy

betjly may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The current version of this Policy, along with its effective date, will always be available at betjly.net/privacy-policy. For material changes that significantly affect how we use your personal data, betjly will notify registered players via email or a prominent in-platform notice at least 14 days before the change takes effect. Your continued use of the betjly platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints about this Privacy Policy or betjly's data practices, please contact the betjly support team. Email: [email protected] (plain text — not a clickable link). Our team is available 24 hours a day, 7 days a week and will acknowledge all privacy-related inquiries within one business day (Bangladesh Standard Time, UTC+6).